Traffic Control Practical Assessment

Your TCWT cards may take up to four weeks to arrive in the post from SafeWork NSW. Please consider that your Statement of Completion may expire before the card is received.

Please check the date of your Statement of Completion (SOC), if you have received your certificate over 90 days ago, please do not book in your practical assessment and give our office a call to discuss your options.

You will be turned away if you do not bring all the required items with you or if you are late. Full rebooking fees apply.

If you have successfully completed your training course with another Registered Training Organisation (not Upskill Institute):

• You will need to pay an additional $27 to the advertised price per Traffic Control course for SafeWork NSW fees.
• You will need a copy of your issued Statement of Completion and a copy of your theory assessment you completed prior to enrolling.

Enrolment to this course is made with Upskill Institute Pty Ltd RTO 45708 & SafeWork NSW approval number RTO800520.

Please refer to the student handbook for all details relating to rights and responsibilities including complaints and appeals.

Refund Policy

Learners who give notice to cancel their enrolment seven (7) days or more prior to the commencement of a program, will be entitled to a refund of fees paid less bank transaction and administration fees (10% of course cost).

Learners who give notice to cancel their enrolment less than seven (7) days  but not within 48 hours of course commencement will be entitled to a 50% refund of fees paid. The amount retained by Upskill Institute is required to cover the costs of staff and resources which will have already been committed based on the learners’ initial intention to undertake the training.

Learners who cancel their enrolment within 48 hours of course commencement or less will not be entitled to a refund of fees.

Learners who have previously requested a course to be rescheduled and wish to cancel the same course at a later stage, will not be entitled to refund of fees.

Where a learner has purchased a text or training workbooks and subsequently cancels, Upskill Institute will not refund monies for the text.

If Upskill Institute cancel a course at any time, participants will be offered the option to reschedule to an alternative class (at no extra cost) or receive a full refund of the course fees. No additional monies will be reimbursed to the participant for any other expenses incurred, or inconvenience caused.

If a refund is approved, funds will be made by the same means with which the original payment was made (i.e. EFTPOS payment would result in an EFTPOS refund) and will be made to the same person that made payment. If a third party paid the course fee, the third party will be refunded the course fee.

Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required) and all course paperwork requirements have been completed.

All requests for a refund must be emailed to training@upskillinstitute.com.au.

Cancellation

Learners who cancel their enrolment part way through a training program must notify Upskill Institute in writing via email or letter at the earliest opportunity. Learners who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Learners are advised to consider alternative options such as requesting to suspend their enrolment and re-commencing in another scheduled training program.

Learners who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement. For a full list of replacement charges please refer to Upskill Institute schedule of fees and charges.

All requests for a refund must be emailed to training@upskillinstitute.com.au.

Rescheduling

Requests for transfers to alternate courses can be arranged if Upskill Institute is advised in writing more than 48 hours prior to the course commencement date and subject to availability. One transfer will be accepted without charge where Upskill Institute has been notified in writing at least 48 hours prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 if notice is provided.

No rescheduling of a course is available within 48 hours of commencement.

• Original ID documents that add up to at least 100 points in line with SafeWork NSW ID points table – click here to view ID points table. Within these documents, you must be able to show your photo ID, date of birth, signature, and current residential address.
• Long sleeved hi-vis shirt
• Long pants
• Safety steel cap shoes
• Safety gloves (implementer students only)
• White card/certificate
• Your SafeWork NSW SOC certificates
• Hat
• Wet weather equipment (if raining)

Please contact us if you have any questions.